support
What’s the best way to ensure customer happiness?
To be there whenever they need us.
Toonies Animation understands that very well and ensures that you face no issues in staying in touch with us with your concerns, queries, or any issues regarding our services.
To that end, our support team is available 24/7 to ensure your satisfaction, comfort, and happiness.
FAQs
1. Do I have to provide my script?
It would be great to have your own script, but if you don’t have one, we provide script writing services.
1. Do I have to provide my script?
2. Do I have to provide my voiceover?
3. How many words do I need for a 60 seconds video?
4. What if I need a shorter or a longer video?
5. What about revisions, reply schedule, copyright, and script usage?
- We offer two revision rounds for our services.
- We don’t work/deliver on weekends, nights (after 5 PM PST), or holidays.
- Our clients do not buy the copyright, only the production and its limited-usage license.
- The scripts we write are only for the videos we produce.
6. What about the copyright and usage of the video?
7. I only have the dialogue for the script. Do I need more?
We can only work with what you give us.
If you only have dialogue for the script and you don’t have any directions, material, or requirements regarding what you want, we will use our creative license to make the best video we can that we think fits your script.
It is better to tell us precisely what you want to ensure precision, quality, and accuracy.
7. I only have the dialogue for the script. Do I need more?
If you only have dialogue for the script and you don’t have any directions, material, or requirements regarding what you want, we will use our creative license to make the best video we can that we think fits your script.
It is better to tell us precisely what you want to ensure precision, quality, and accuracy.
8. What is your turnaround for writing scripts, recording scripts, and video production?
For example, a 60 seconds video takes 12-15 days, including writing your script, recording it, and video production. Don’t hesitate to get in touch with us if you have different requirements.
